Delivery & Returns Policy

Last updated : January 07, 2015

This Soapnut Republic Delivery, Refunds and Returns Policy applies to factory-direct purchases of Soapnut Republic products made by consumers from Soapnut Republic. By purchasing any product from Soapnut Republic you agree to this Policy.

Soapnut Republic reserves the right, at its sole discretion, to change, modify, add, or remove portions of this Policy, at any time. It is your responsibility to check this Policy periodically for changes.

Delivery

Our deliveries typically occur within 2-3 days of purchase. If for some reason you have not received our order after 3 days, please don't hesitate to contact us via email at info@soapnutrepublic.com.

SatisfactionGuarantee

Your Soapnut Republic product is guaranteed to perform at or above your expectations, or we'll buy it back from you. It's that simple.

Return Policy

  1. You have 14 calendar days to return a product from the date you received it.
  2. Soapnut Republic encourages you to try using your product, so we accept returns of products in new or used condition.
  3. Please ensure that the product you are returning is repackaged as it was when you received it.
  4. You are responsible for the return shipping costs on all products.
  5. You are responsible for the cost of insuring the product if necessary during return shipping for all products.
  6. You can only return products that have been purchased directly from Soapnut Republic, through Soapnut Republic's website at www.soapnutrepublichk.com.
  7. Soapnut Republic products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

How to Return an Soapnut Republic Product

    1. Contact Soapnut Republic and request a Return Authorization by calling +852 5288 1698 or emailing grace.garcia@soapnutrepublic.com.
    2. Repackage the product with everything included in the package when you received the product.
    3. Ship your product to Soapnut Republic Hong Kong to the following address:

5D Blue Pool Mansion, Happy Valley, Hong Kong

Refunds

For authorized returns, Soapnut Republic will refund the full purchase price of the product (excluding shipping and handling) when the product is received at Soapnut Republic.

When your product is received by Soapnut Republic, we will initiate the refund process:

  1. The package may be inspected to confirm that it contains everything included with the product.
  2. Your refund will be initiated according to the original payment type(s) for the order.